FAQ
If you have a question that is not answered below, feel free to EMAIL US.
The Clothes
How do Adapt products fit?
Product descriptions should contain sizing information and/or measurements. If you have never worn an Adapt product, as a general rule our Men's garments are a standard cut (A1 tees are a more fitted option). Our Women's products tend to run small, if you are unsure we recommend ordering one size larger than you normally would. If you still need sizing assistance on particular items, feel free to EMAIL US.
How should I wash my garment, and do they shrink?
As a general rule, if the fit on your tee/sweatshirt is perfect as-is, we recommend to cold-water wash inside out and hang dry. If it is a bit larger than you'd prefer, the dryer will somewhat shrink any garment with cotton. For nylon jackets or other non-cotton materials, consult their specific care labels.
Where are Adapt products made?
Our products are designed at our studios in San Francisco, and are manufactured right here in the USA and Worldwide. The country of origin varies by the particular product, please see your product label for specifics.
The Webstore / Website
Is it safe to shop on the Adapt Website?
We use the Shopify platform, which is an industry leader in backend website services. We use Shopify and Paypal payment processing solutions, as well as Apple Pay, Amazon Pay, and Google Pay. We have never heard from a customer regarding their information being compromised through use of our site. So, yes we think it is safe to shop with us.
How long does shipping take?
Purchases made in the Shop generally ship within 3 business days of order placement. If you have not received a shipping confirmation email within 7 days, LET US KNOW. It averages between 3-7 business days for your product to arrive from the ship date, although orders shipping within the Bay Area and California often take less time than that.
How much does shipping cost?
Domestic (USA):
$5 flat rate for ALL orders
International:
Unfortunately we do not offer international shipping at this time due to the sometimes lengthy ship times as well as complications and costs to the customer related to duties and tax regulations. We suggest shipping to a friend in the US and coordinating with them to get your items.
The United States Postal Service is our primary mail carrier service. In some cases we will use UPS or FedEx as an alternative.
Does Adapt offer in-store Pick-Up?
Yes, to pick up your order instead of having it shipped, select the Pick-Up option at checkout. There is no shipping fee for Pick-Ups.
Pick-Ups are Tuesday-Sunday from 1-5PM at our San Francisco Flagship location (2801 Judah Street), within the Grails SF store.
Does Adapt ship to Military installations (APO/FPO, etc.)?
Yes we do. When providing an APO/FPO/AP/AE shipping address with a domestic (U.S.) zip code, our standard domestic rate shipping charges will apply.
On my order confirmation I noticed that I put in the wrong shipping address. What should I do?
Since we often ship orders out within 24 hours of order placement, contact us immediately HERE. Include in the email your order number as well as the updated shipping address. You may be required to reorder, or provide additional information if necessary.
The USPS website shows my package as having been delivered, but I didn’t get anything. What's going on?
This can sometimes happen when a Postal Employee scans the package but does not actually deliver it. Your goods should arrive within a few days. If you have waited a reasonable number of days and you STILL have not received your items, please EMAIL US.
How often do you restock? Can I be notified when something comes back in stock?
We restock regularly on many items. The best way to be aware of new releases is to follow us on Instagram (@adapt), and to be subscribed to our email list which can be done here. Most restocks will be posted via these channels. We also recommend checking the Adapt website regularly as updates to products are made daily.
How do I make a return / exchange?
Returns and exchanges are accepted on product in new and unworn condition (with the exception of undergarments, leggings, and LAST CALL Clearance items which are non-returnable), and within 7 days of date of receipt of goods. Please direct these shipments to the following address ::
Adapt
ATTN: RETURNS
2801 Judah Street
San Francisco, CA 94122
Please include with your return a note with specifics of the request, i.e. the new style/size/color you are requesting, or if it is a return for a refund. Be sure to include a copy of your invoice and/or your order number for proper processing. Buyer pays shipping cost for returns to our facility.
Why was my order cancelled?
Orders are generally canceled for one of two reasons. Sometimes the website allows you to order items that are in fact out of stock in our warehouse. If an order is placed and one or more items are found to be out of stock, you will receive a refund for the purchase price of those items with a note detailing the situation. We will try to work with you to find an alternate item that may fit your needs that we do have in stock -- at the end of the day, we want you to be happy and satisfied with what you are getting.
The second reason your order may be cancelled is that there is an issue with your credit card, shipping, and/or billing information. In these instances we will generally attempt to contact you regarding resolving whatever the issue(s) may be.
When does a refund show up on my credit card?
As soon as we process a refund, the transaction is considered complete on our end and it is up to the credit card company/payment processor to return the funds/credit your account. If you have received confirmation that you have been refunded by Adapt but do not see it in your credit card transaction history, we recommend confirming with your credit card company and/or allowing a couple days for it to fully process.
Does Adapt give out Sale / Promo Codes?
We rarely release promotional codes. If you do see one, it’s probably a great idea to take advantage of it while it lasts. Codes are shared via our social media channels and our MAILING LIST.
Something on the Website is not working properly. What can I do?
Please email us HERE with the issue and we will attempt to resolve it as soon as possible.
The Physical Store
Is there a physical Adapt Store?
Yes, we have an Adapt location in San Francisco, Adapt SF, within the Grails SF Flagship store. We are open for order pick-ups Tuesday-Sunday from 1-5PM. Remember to choose pick-up instead of shipping at checkout to use this option.
Where is the store? How can I contact them? What are the hours?
Adapt San Francisco (Webstore / Wholesale Order Support)
2801 Judah Street.
San Francisco, CA 94122
support@adaptclothing.com
We are open Mondays from 1PM - 5PM for in-store order pickups only. There is no in-store shopping at the moment.
Adapt pickup orders are done within the Grails SF Flagship store which is also located at 2801 Judah Street. For order pickups, please choose the free pick-up option instead of shipping at checkout (you may need to use the standard checkout instead of Apple Pay/Amazon Pay to see this feature). Please be prepared to provide your name and order # at time of pickup.
What is Adapt’s Return Policy?
Items can be returned within 7 days of receipt of goods, in New and Unworn Condition. Please note that all Undergarments and Leggings are non-returnable once tried on, and LAST CALL Clearance items are non-returnable.
Does Adapt offer a Military Discount?
Some items are eligible for a 10% discount with a valid Military ID. Please email us for further info.
The Brand
When did Adapt start? Who is the owner?
Adapt was founded in 2003 by Evan Lessler. You can get the full story here.
Does Adapt have a Motto or Mission Statement?
Yes, and you can read it here.
What is Gold Blooded?
Gold Blooded is a creation of Adapt and a sub-brand within the product line, with the first tees and hoodies bearing the phrase released in March of 2011. It has gone on to be one of our most popular graphics and statements, and we have produced hundreds of Gold Blooded products since its inception, many in collaboration with other local Bay Area businesses.
While it can mean different things to different people who wear it, to us it represents the drive and passion to succeed in whatever it is that you have set out to do, by any means necessary. While victory or success may not always be the end result, we will always be striving for Gold.
The Business
How can I stock Adapt in my store?
Adapt is carried in various retailers worldwide and we would love to add you to the roster if your retail store or webstore is a good fit for the brand. EMAIL US for information on how to become an official retailer. Please note that we ONLY accept new stores on a wholesale basis. If this is not your purchasing model, it is probably not a good fit.
I represent an Athlete / Musician / Clothing Brand / Celebrity and would like to work with Adapt. What do I do?
Feel free to email any proposals HERE.
Does Adapt contribute to any charitable causes / organizations?
Yes! We have a section of the webstore dedicated to these projects called Adap+ (Adapt Plus) in which we sell products that contribute 100% of the net proceeds of the purchase price towards a specific cause. You can view all causes and Adap+ products currently available for purchase here.
What does it mean that Adap+ products contribute '100% of the net proceeds'?
100% of the net proceeds means that we do not make a profit of any kind on these items, we either break even or more often times lose a little bit of money (but it's worth it). For example, if you purchase an Adap+ tee for $32, we will subtract our cost to produce the good, as well as to process and ship it at our warehouse from the $32. The rest of the sales price that would normally be profit is donated to the organization / charity that we are working with on that particular item.
How can I have my cause / organization considered for the Adap+ program?
We are open to hearing about any fundraising opportunities that you may have. We don't have the bandwidth to support every cause, but will try as best we can to help. To let us know about your cause or organization, please email us HERE.
I have another business related question.
Feel free to email us HERE.
Requests / Misc.
Is there an Adapt Email List?
Yes, we send emails a few times a month with new releases, promotions, and other information. You can sign up here.
Can Adapt print me custom tees for my event / organization?
In some cases we can help you create branded tees for your event--feel free to EMAIL US with your request. If you are just looking for a printing resource however, we suggest contacting a local screenprinter in your area and they can help you with what you need.
I want to do a school project / write a paper / interview someone from Adapt. What should I do?
For request such as these, please EMAIL US here, thanks.
I have an idea for a design that I think Adapt should make. How do I show them?
You are welcome to EMAIL US any concepts or ideas you may have, and we we will definitely take a look. Please note that if you do not receive a response don't feel bad, as we do receive many such submissions and are unable to respond to all of them. However, if we really feel you have something we will contact you and let you know! If we use your idea you can expect some goodies, including your finished product as a thank you.