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FAQ

FAQs are broken out by topic, click the links below to jump to a section. If you have something else that we can’t answer here, feel free to hit us up via our Contact Page.

The Clothes

How do Adapt products fit?

Product descriptions should contain sizing information and measurements. If you have never worn an Adapt product, as a very general rule our Men's garments are a standard cut, much like many contemporary brands in our field. Our Women's products are a bit more fitted, if you are unsure you may want to order one size larger than normal. If you still need sizing assistance on particular items, feel free to EMAIL US.

How should I wash my garment, and do they shrink?

Any tee/sweatshirt containing cotton will shrink somewhat in the dryer. If you want minimal shrinking, as well as to best preserve the graphic, we recommend washing inside out, and hang­-drying. If the garment comes out too crispy for your liking, ironing or steaming always works well (do not iron/steam directly on the graphic). For nylon jackets or other non­-cotton materials, consult their specific care labels.

Where are Adapt products made?

Our products are designed at our studios in San Francisco, and are manufactured right here in the USA and Worldwide. The country of origin varies by the particular product, please see your product label for specifics.

The Webstore / Website

Is it safe to shop on the Adapt Website?

We use the Shopify platform, which is an industry leader in backend Website services. We use Paypal and Stripe payment processing solutions, as well as Apple Pay, Amazon Pay, and Google Pay. We have never heard from a customer regarding their information being compromised through use of our site. So, yes we think it is safe to shop with us.

How long does shipping take?

Purchases made in the Shop generally ship within 3 business days of order placement. If you have not received a shipping confirmation email within 7 days, LET US KNOW.

It averages between 3­-7 business days for your product to arrive from the ship date, although orders shipping within the Bay Area and California often take less time than that. Due to USPS/UPS/FedEx carrier constraints related to COVID-19 there may be additional delays on certain orders.

How much does shipping cost?

The general breakdown for shipping charges is as follows (the United States Postal Service is our primary mail carrier service. In some cases we will use UPS or FedEx as an alternative).

Domestic (USA):
$5 flat rate

International:
While we love our international customers, unfortunately we have had to suspend international ordering at this time due to the increased shipping costs and carrier issues created by the pandemic. We recommend coordinating with a US-based friend or family member who can order domestically for you. 

Does Adapt ship to Military installations (APO/FPO, etc.)?

Yes we do. When providing an APO/FPO/AP/AE shipping address with a domestic (U.S.) zip code, our standard domestic rate shipping charges will apply.

On my order confirmation I noticed that I put in the wrong shipping address. What should I do?

Since we often ship orders out within 24 hours of order placement, contact us immediately HERE if there is an address issue. Include in the email your order number as well as the updated shipping address. You may be required to reorder, or provide additional information if necessary.

The USPS website shows my package as being delivered, but I didn’t get anything. What's going on?

This can sometimes happen when a Postal Employee scans the package but does not actually deliver it. Your goods should arrive within a few days. If you have waited a reasonable number of days and you STILL have not received your items, feel free to EMAIL US.

How often do you restock? Can I be notified when something comes back in stock?

We restock regularly on many items. The best way to be aware of new releases is to follow us on Instagram and Twitter (@adapt), and to be subscribed to our email list which can be done here. Most restocks will be posted via these channels. We also recommend checking the Adapt website regularly as updates to products are made daily.

How do I make a return / exchange?

Returns and exchanges are accepted on product in new and unworn condition (with the exception of undergarments, leggings, and LAST CALL Clearance items which are non-returnable), and within 7 days of date of receipt of goods. Please direct these shipments to the following address ::

Adapt
ATTN: RETURNS
2801 Judah Street
San Francisco, CA 94122

Please include with your return a note with specifics of the request, i.e. the new style/size/color you are requesting, or if it is a return for a refund. Be sure to include a copy of your invoice and/or your order number for proper processing. Shipping charges are non­refundable. Buyer pays shipping cost for returns to our facility.

Why was my order cancelled?

Orders are generally canceled for one of two reasons. Sometimes the website allows you to order items that are in fact out of stock in our warehouse. If an order is placed and one or more items are found to be out of stock, you will receive a refund for the purchase price of those items with a note detailing the situation. We will try to work with you to find an alternate item that may fit your needs that we do have in stock -- at the end of the day, we want you to be happy and satisfied with what you are getting.

The second reason your order may be cancelled is that there is an issue with your credit card, shipping, and/or billing information. In these instances we will generally attempt to contact you regarding resolving whatever the issue(s) may be.

When does a refund show up on my credit card?

As soon as we process a refund, the transaction is considered complete on our end and it is up to the credit card company / payment processor to return the funds/credit your account. If you have received confirmation that you have been refunded by Adapt but do not see it in your credit card transaction history, we recommend confirming with your credit card company and/or allowing a couple days for it to fully process.

Does Adapt give out Sale / Promo Codes?

We VERY RARELY release promotional codes of any kind. So, our best answer would be that if you do see one, it’s probably a great idea to take advantage of it while it lasts. Codes are shared via our social media channels and our MAILING LIST.

Something on the Website is not working properly. What can I do?

Please email us HERE with the issue and we will attempt to resolve it as soon as possible.

The Physical Store

Is there a physical Adapt Store?

Yes, we have an Adapt retail location in San Francisco, Adapt SF (our flagship). It is currently CLOSED to the public due to COVID-19.

Where is the store? How can I contact them? What are the hours?

Adapt San Francisco (Retail / Webstore / Wholesale Order Support)
2801 Judah Street.
San Francisco, CA 94122
support@adaptclothing.com
Store location is closed due to COVID-19 until further notice. For assistance with your online order, please email.

What is Adapt’s Return Policy?

Items can be returned within 7 days of purchase, in New and Unworn Condition. Please note that all Undergarments and Leggings are non-returnable once tried on, and LAST CALL Clearance items are non-returnable.

Does Adapt offer a Military Discount in-store?

We do not offer a blanket Military Discount, however a couple items do have a 10% discount with a valid ID. Ask your sales associate if they carry any items with such a discount.

The Brand

When did Adapt start? Who is the owner?

Adapt was conceived in the back of a Physics class way back in the year 2000. 3 years later, Adapt was born in a dark, cramped UC Davis dorm room, the son of a single Father. He raised it as best he could, and over the years Adapt grew. Now Adapt is a lanky, awkward teen still trying to figure things out...

Does Adapt have a Motto or Mission Statement?

Yes, and you can read about it here.

The Business

How can I stock Adapt in my store?

Adapt is carried in various retailers worldwide and we would love to add you to the roster if your retail store or webstore is a good fit for the brand. EMAIL US for information on how to become an official retailer. Please note that we ONLY accept new stores on a wholesale basis. If this is not your purchasing model, it is probably not a good fit.

I represent an Athlete / Musician / Clothing Brand / Celebrity and would like to work with Adapt. What do I do?

Feel free to email any proposals HERE.

Does Adapt contribute to any charitable causes / organizations?

Yes! We have a section of the webstore dedicated to these projects called Adap+ (AdaptPlus) in which we sell products that contribute 100% of the net proceeds of the purchase price towards a specific cause. You can view all causes and Adap+ products currently available for purchase here.

What does it mean that Adap+ products contribute '100% of the net proceeds'?

100% of the net proceeds means that we do not make a profit of any kind on these items, we either break even or more often times lose a little bit of money (but it's worth it). For example, if you purchase an Adap+ tee for $28, we will subtract our cost to produce the good, as well as to process and ship it at our warehouse from the $28. The rest of the sales price that would normally be profit is donated to the organization / charity that we are working with on that particular item. This results in a substantial donation amount, and to this day we are unaware of other brands in our market that have similar charitable programs.

How can I have my cause / organization considered for the Adap+ program?

We are open to hearing about any fundraising opportunities that you may have. We don't have the bandwidth to support every cause, but will try as best we can to help. To let us know about your cause or organization, please email us HERE.

I have another business related question.

Feel free to email us HERE.

Requests / Misc.

Is there an Adapt Email List?

Yes, we send emails a few times a month with new releases, promotions, and other information. You can sign up here.

I love this particular Adapt graphic but I want it on a Women’s Tank / Men’s Hoody / Kid’s Tee shirt which I don’t see available. How do I let Adapt know?

We often get these types of requests—please EMAIL US if you want something in particular, as we do listen to requests and try to accommodate customers as much as we can. Often times a customer suggestion leads to a new product.

Can Adapt print me custom tees for my event / organization?

In some cases we can help you create branded tees for your event--feel free to EMAIL US with your request. If you are just looking for a printing resource however, we suggest contacting a local screenprinter in your area and they can help you with what you need.

Can Adapt help me with my Fundraiser / Non-Profit project?

We are always open to these opportunities, particularly with Schools and various Non-Profits. We do get many such requests and assist when we can, so please do not feel bad if we cannot accommodate your particular request or cause. For any such inquiries, please EMAIL US here.

I want to do a school project / write a paper / interview someone from Adapt. What should I do?

For request such as these, please EMAIL US here, thanks.

I found this other brand that is copying Adapt!

There are a handful of brands within the bay area and elsewhere that sell products that 'copy Adapt's style'. We are generally aware of these entities, and we thank you for informing us of such brands / products. We appreciate you standing up for authenticity and originality in the sea of product choices available to you.

How can I get free stickers?

Everyone likes free stickers. If you want some, mail a SELF-ADDRESSED STAMPED ENVELOPE to the address below. Please note that if a self-addressed stamped envelope is not included we cannot send you stickers.

Adapt
ATTN: Stickers
2801 Judah Street
San Francisco, CA 94122

I have an idea for a design that I think Adapt should make. How do I show them?

You are welcome to EMAIL US any concepts or ideas you may have, and we we will definitely take a look. Please note that if you do not receive a response don't feel bad, as we do receive many such submissions and are unable to respond to all of them. However, if we really feel you have something we will contact you and let you know! If we use your idea you can expect some goodies, including your finished product as a thank you.